If at any stage there is any aspect of the service we provide (including costs) with which you are unhappy, please raise your concern with Philip Nam, Director in the first instance. We will acknowledge all complaints within 5 working days of receipt. A full investigation will take place and a final response, in writing, will be provided within 4 weeks.
As Philip Nam is a registered member of the IoP, we aim to comply with the Paralegal Code of Conduct and the Institute’s Quality Standards; both of which can be found on their website; https://theiop.org/. If you are unhappy with the way that we have dealt with your complaint then we can refer your complaint to the IoP. Alternatively, you can find details of how to complain directly by visiting https://theiop.org/how-to-complain-about-an-iop-member/.
If you are still not satisfied by the Institute’s Response to the complaint then you can refer the complaint to the Professional Paralegal Register. You can find details of how to complain by visiting http://ppr.org.uk/consumers/problems-with-a-paralegal/.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU Online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is firstname.lastname@example.org.